![]() ![]() Make sure your customers are satisfied with the bot replies and don’t forget to keep deflecting the security issues and risks with strong solutions. Whether it is for upselling or providing promotional reminders, bots play a key role. Give the details of the customer to the customer sales representative before initiating the chatĪs someone rightly said- “Voice is the new interface, Bots are the new apps and AI is the new protocol”, Bots have become the present and the future for sales and customer service.Record the inputs shared by the customers, provide them with relevant information on the case and its status.Guide the customers with relevant and useful resources, navigating them to the website and articles.Greet the customer on chat, get relevant information, respond with useful answers to address the query raised by the customers.Provide case report/status to the customer service representative without any human intervention.Guide the customers with relevant product/service information using chat bot.Provide information to the customer using chatbot and reduce the frequency of chat by the CSRs.Want Einstein Chatbot implementation for your organization? Let’s talk!Įinstein chatbot implementation – Use Case You might find it difficult in the beginning if you haven’t used it earlier, however, you can talk to the Salesforce Live agents to seek help. ![]() When you have all these things handy, you can start using the Einstein bot. Build the bot based on the answers you curate to assist your customers. Find how you can answer and automate them without the agents or the rep’s intervention. Check which are the cases that are coming in more often. Identify your requirements and define a specific reason for using the chatbot.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |